Organisation Contact Details
Organisation/Group Name
Telephone
Email Address
Categories
Categories
More About The Organisation
Organisation Details
About Us
Concerned about a child?
If you have a concern about a child or young person, please call the Children and Families Duty and Assessment Team on 01225 396312 or 01225 396313
If outside of office hours please call the Emergency Duty Team on 01454 615165
If a child or young person is in immediate danger then please dial 999 and ask for police assistance.
I am concerned about a child, what should I do?
Contact us:
We have two entry points to Children’s Social Care Services in this authority.
1. Children and Families Duty and Assessment Team
The Duty and Assessment Team provide the first point of contact if you need to talk to someone about a child or young person, or request a service from Children's Social Care. Our team help any children aged 0-18 years old and their families in need or who are at risk of harm. Our aim is to promote the safety of children, and to put families in touch with services that can meet their needs and make a positive difference in their lives. We offer advice to anybody who may have concerns for their own children, or anybody else’s children that they believe are having difficulties, or are at risk of harm.
Type of Organisation
Opening Times
Are you open during term time?
Are you open during school holidays?
Your Service
How do people access your service?
If referral then by whom? For example, Social Worker, School, Doctor, Self-referral?
Referred by professionals, public or self
Areas Serviced
Do you welcome people using your service from Bath and North East Somerset?
If Yes, do you welcome people from all areas of Bath and North East Somerset using your service?
Who can use your service
Age of Users
Policies and written documents
Have Policy
Have Written Document
Accessibility
Is your organisation close to public transport?
Is there a car park nearby?
Is there accessible parking on site?
Is there a pedestrian route?
Is it smooth and with dropped kerbs?
Are doors 900mm or more wide, with flat thresholds?
Do you have external ramps?
Do you have a lobby / porch area?
Can wheelchair users clear the outer door prior to opening the inner?
Are there interior automatic doors?
Are there wide unobstructed corridors (minimum 1200mm)?
Do you have a lift for wheelchair users?
Do you have internal ramps?
Do you have internal steps?
Do you have a visual / flashing fire alarm?
Do you have accessible toilets?
Do you have an accessible changing room with a changing bed and a hoist?
Do you have a quiet room or a quiet area?
Do you have an outdoors play area?
Is this safe and enclosed?
Are the outdoor areas well lit (for evening activities)?
Do you have a soft play area?
Do you have a sensory room or area?
Do you have an induction loop and / or radio mikes?
Policies and Training
Training
Child Protection (Safeguarding)
Behaviour Management
Administration of medicines
Inclusion/Equal Opportunities
Risk Assessment
Manual Handling
British Sign Language
Makaton
Enabling verbal and non verbal communication
Inclusive Play
Autism Awareness
Policies
Child Protection (Safeguarding)
Behaviour Management
Complaints
Intimate Care
Continence
Incident/Accident logs
Registration for sessions
Comments
•Dropping into Council Connect at Keynsham One Stop Shop, Market Walk, Keynsham, BS31 1FS and ask for the Duty Children’s Social Worker
•Calling the duty telephone numbers: 01225 396312 or 01225 396313
•Completing a request for service form.
◦Please email the form to: ChildCare_Duty@bathnes.gov.uk. If you have a Government secure email account using GCSX or CJSM please use:Childcare.duty@bathnes.GCSX.gov.uk
◦Send by Fax: 01225 395416 (this is received by the duty team via email)
◦Send by post: Children and Families Duty and Assessment Team, People and Communities Department, Bath & North East Somerset Council, Lewis House, Manvers Street, Bath, BA1 1JG