Organisation Contact Details

Categories

Categories
Parenting & Family Support Keeping Safe Community & Living Health and Well Being

More About The Organisation

Organisation Details

About Us

Concerned about a child?

If you have a concern about a child or young person, please call the Children and Families Duty and Assessment Team on 01225 396312 or 01225 396313

If outside of office hours please call the Emergency Duty Team on 01454 615165

If a child or young person is in immediate danger then please dial 999 and ask for police assistance.

I am concerned about a child, what should I do?

Contact us:

We have two entry points to Children’s Social Care Services in this authority.

1. Children and Families Duty and Assessment Team

The Duty and Assessment Team provide the first point of contact if you need to talk to someone about a child or young person, or request a service from Children's Social Care. Our team help any children aged 0-18 years old and their families in need or who are at risk of harm. Our aim is to promote the safety of children, and to put families in touch with services that can meet their needs and make a positive difference in their lives. We offer advice to anybody who may have concerns for their own children, or anybody else’s children that they believe are having difficulties, or are at risk of harm.

Type of Organisation
local authority

Opening Times

Are you open during term time?
Are you open during school holidays?

Your Service

How do people access your service?
They can drop in They need a referral They make an appointment
Comments

•Dropping into Council Connect at Keynsham One Stop Shop, Market Walk, Keynsham, BS31 1FS and ask for the Duty Children’s Social Worker
•Calling the duty telephone numbers: 01225 396312 or 01225 396313
•Completing a request for service form.
◦Please email the form to: ChildCare_Duty@bathnes.gov.uk. If you have a Government secure email account using GCSX or CJSM please use:Childcare.duty@bathnes.GCSX.gov.uk
◦Send by Fax: 01225 395416 (this is received by the duty team via email)
◦Send by post: Children and Families Duty and Assessment Team, People and Communities Department, Bath & North East Somerset Council, Lewis House, Manvers Street, Bath, BA1 1JG

If referral then by whom? For example, Social Worker, School, Doctor, Self-referral?

Referred by professionals, public or self

Areas Serviced

Do you welcome people using your service from Bath and North East Somerset?
If Yes, do you welcome people from all areas of Bath and North East Somerset using your service?

Who can use your service

Age of Users
From 0 To 18

Policies and written documents

Have Policy
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement
Have Written Document
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement

Accessibility

Is your organisation close to public transport?
No
Is there a car park nearby?
No
Is there accessible parking on site?
No
Is there a pedestrian route?
No
Is it smooth and with dropped kerbs?
No
Are doors 900mm or more wide, with flat thresholds?
No
Do you have external ramps?
No
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
No
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
No
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No
Do you have an induction loop and / or radio mikes?
No

Policies and Training

Training

Child Protection (Safeguarding)
None
Behaviour Management
None
Administration of medicines
None
Inclusion/Equal Opportunities
None
Risk Assessment
None
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None
Autism Awareness
None

Policies

Child Protection (Safeguarding)
No
Behaviour Management
No
Complaints
No
Intimate Care
No
Continence
No
Incident/Accident logs
No
Registration for sessions
No
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