Organisation Contact Details

Organisation/Group Name
Victim Support (National Helpline)
Telephone

Address

Address 1
Victim Supportline
Address 2
PO Box 11431
Town
London
Postcode
SW9 6ZH

Categories

Categories
Parenting & Family Support Keeping Safe Health and Well Being

More About The Organisation

Organisation Details

About Us

Victim Support is the national charity which helps people affected by crime. We provide free and confidential support to help you deal with your experience, whether or not you report the crime. If you are a victim of crime, our local Victim Support branches can give you and your family and friends information and support. And if you are going to court, our Witness Service can help before, during and after the trial. Or you can phone our national helpline, the Victim Supportline.

Opening Times

Are you open during term time?
Are you open during school holidays?
Opening Times
Monday9.00am-9.00pm
Tuesday9.00am-9.00pm
Wednesday9.00am-9.00pm
Thursday9.00am-9.00pm
Friday9.00am-9.00pm
Saturday9.00am-7.00pm
Sunday9.00am-7.00pm, , 9.00am-5.00pm Bank Holidays

Your Service

How do people access your service?
They need a referral They make an appointment
Comments

Telephone for first contact.

If referral then by whom? For example, Social Worker, School, Doctor, Self-referral?

self referral, an agency or Police

Waiting Lists

Do you have a waiting list?
Irrelevant

Areas Serviced

Do you welcome people using your service from the Bristol area?
If Yes, do you welcome people from all areas of Bristol using your service?
Do you welcome people using your service from Bath and North East Somerset?
If Yes, do you welcome people from all areas of Bath and North East Somerset using your service?
Do you welcome people using your service from the South Gloucestershire area?
If Yes, do you welcome people from all areas of South Gloucestershire using your service?

Policies and written documents

Have Policy
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement

Accessibility

Is your organisation close to public transport?
No
Is there a car park nearby?
No
Is there accessible parking on site?
No
Is there a pedestrian route?
No
Is it smooth and with dropped kerbs?
No
Are doors 900mm or more wide, with flat thresholds?
No
Do you have external ramps?
No
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
No
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
No
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No
Do you have an induction loop and / or radio mikes?
No

Policies and Training

Training

Child Protection (Safeguarding)
None
Behaviour Management
None
Administration of medicines
None
Inclusion/Equal Opportunities
None
Risk Assessment
None
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None
Autism Awareness
None

Policies

Child Protection (Safeguarding)
No
Behaviour Management
No
Complaints
No
Intimate Care
No
Continence
No
Incident/Accident logs
No
Registration for sessions
No
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