Organisation Contact Details

Organisation/Group Name
National Family Mediation (NFM)
Telephone

Address

Address 1
1st Floor Civic Centre
Address 2
Paris Street
Town
Exeter
County
Devon
Postcode
EX1 1JN

Venue

Venue Contact Details

Venue Website
Venue Email Address

Categories

Categories
Parenting & Family Support Community & Living Health and Well Being

More About The Organisation

Organisation Details

About Us

NFM is a network of local not-for-profit Family Mediation Services in England and Wales offering help to couples, married or unmarried who are in the process of separation and divorce. We are committed to providing mediation to everyone who needs it in all communities.

Type of Organisation
Charity

Opening Times

Are you open during term time?
Are you open during school holidays?
Opening Times
Monday9:00am - 5:00pm
Tuesday9:00am - 5:00pm
Wednesday9:00am - 5:00pm
Thursday9:00am - 5:00pm
Friday9:00am - 5:00pm
SaturdayCLOSED
SundayCLOSED

Your Service

How do people access your service?
They make an appointment
Comments

You can call us on 0300 4000 636 or you can complete the initial appointment form http://bit.ly/2og5AlR or go to our website www.nfm.org.uk

If referral then by whom? For example, Social Worker, School, Doctor, Self-referral?

you can refer yourself or your support worker, social worker, solicitor, Doctor can make a referral on your behalf

Waiting Lists

Do you have a waiting list?
No

Costs

Are there any costs to the user for your service?
Costs

An initial appointment costs £99 inc VAT. If you are on a low income you may be eligible for legal aid. We can make that financial assessment. If you are eligible for funding from the Legal Aid Agency your initial meeting and the first mediation session will be free of charge so will your ex partners.

Areas Serviced

Do you welcome people using your service from the Bristol area?
If Yes, do you welcome people from all areas of Bristol using your service?
Do you welcome people using your service from Bath and North East Somerset?
If Yes, do you welcome people from all areas of Bath and North East Somerset using your service?
Do you welcome people using your service from the South Gloucestershire area?
If Yes, do you welcome people from all areas of South Gloucestershire using your service?

Who can use your service

Who can use your service?

Anyone who is experiencing relationship breakdown

Policies and written documents

Have Policy
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement Have written document
Have Written Document
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement

Accessibility

Is your organisation close to public transport?
Yes
Is there a car park nearby?
Yes
Is there accessible parking on site?
No
Is there a pedestrian route?
Yes
Is it smooth and with dropped kerbs?
Yes
Are doors 900mm or more wide, with flat thresholds?
Yes
Do you have external ramps?
Yes
Do you have a lobby / porch area?
No
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
No
Are there wide unobstructed corridors (minimum 1200mm)?
Yes
Do you have a lift for wheelchair users?
No
Do you have internal ramps?
No
Do you have internal steps?
No
Do you have a visual / flashing fire alarm?
No
Do you have accessible toilets?
Yes
Do you have an accessible changing room with a changing bed and a hoist?
No
Do you have a quiet room or a quiet area?
No
Do you have an outdoors play area?
No
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
No
Do you have a soft play area?
No
Do you have a sensory room or area?
No
Do you have an induction loop and / or radio mikes?
No

Policies and Training

Training

Child Protection (Safeguarding)
All
Behaviour Management
All
Administration of medicines
None
Inclusion/Equal Opportunities
All
Risk Assessment
All
Manual Handling
None
British Sign Language
None
Makaton
None
Enabling verbal and non verbal communication
None
Inclusive Play
None
Autism Awareness
None

Policies

Child Protection (Safeguarding)
Yes
Behaviour Management
Yes
Complaints
Yes
Intimate Care
No
Continence
No
Incident/Accident logs
Yes
Registration for sessions
No
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