Organisation Contact Details

Organisation/Group Name
We Hear You (WHY)
Telephone
Contact Person
Frances Milliner

Address

Address 1
We Hear You
Address 2
First Floor, Frome Town Hall
Town
Frome
County
Somerset
Postcode
BA11 1EB

Categories

Categories
Advice & Support - General Health and Well Being

More About The Organisation

Organisation Details

About Us

We Hear You works across Bath and North East Somerset, Somerset and Wiltshire providing emotional support to patients, families, friends and carers who have been affected by cancer or any other life threatening condition.

At We Hear you we understand that cancer and life threatening conditions can be overwhelming. People who use our service often report feeling numb, isolated and terrified and are struggling to cope. We provide a safe space where people can say the unsayable and ask the unanswerable. When you ask WHY… we hear you.

Type of Organisation
Charity

Opening Times

Are you open during term time?
Are you open during school holidays?
Opening Times
MondayFrom 9amTo 4pm
TuesdayFrom 9amTo 4pm
WednesdayFrom 9am To 4pm
ThursdayFrom 9amTo 4pm
FridayFrom 9amTo 4pm
SaturdayCLOSED
SundayCLOSED

Your Service

How do people access your service?
They make an appointment
Comments

Call 01373 455255 to refer a child under 18 for our counselling service if you are the parent/carer. Individuals over 18 should refer themselves for our service.

You'll have a telephone assessment with one of our counsellors, usually within one week of referral. Following the assessment, you'll go on the waiting list for your preferred venue(s).

Waiting Lists

Do you have a waiting list?
Yes

Costs

Costs

Our service is free to use, although each session comes at a cost of £44 to WE Hear You. As a small charity that receives no central government funding, we greatly appreciate contributions from those who are able to make a donation towards the cost of sessions.

Areas Serviced

If No - what areas you do welcome them from?

We work across 20 locations across Somerset, BANES and Wiltshire.

Do you welcome people using your service from Bath and North East Somerset?
If Yes, do you welcome people from all areas of Bath and North East Somerset using your service?

Who can use your service

Age of Users
From 4 To 25
Who can use your service?

Any child or young person affected by a life threatening diagnosis, either directly or by association.

Are there restrictions on who can use this service?

You must have been affected directly or indirectly by cancer or a life threatening condition.

Policies and written documents

Have Policy
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement Have written document
Have Written Document
Child protection policy Complaints procedure Data Protection/Confidentiality Statement

Accessibility

Is your organisation close to public transport?
Yes
Is there a car park nearby?
Yes
Is there accessible parking on site?
N/A
Is there a pedestrian route?
Yes
Is it smooth and with dropped kerbs?
Yes
Are doors 900mm or more wide, with flat thresholds?
N/A
Do you have external ramps?
N/A
Do you have a lobby / porch area?
N/A
Can wheelchair users clear the outer door prior to opening the inner?
No
Are there interior automatic doors?
N/A
Are there wide unobstructed corridors (minimum 1200mm)?
N/A
Do you have a lift for wheelchair users?
N/A
Do you have internal ramps?
N/A
Do you have internal steps?
N/A
Do you have a visual / flashing fire alarm?
N/A
Do you have accessible toilets?
N/A
Do you have an accessible changing room with a changing bed and a hoist?
N/A
Do you have a quiet room or a quiet area?
N/A
Do you have an outdoors play area?
N/A
Is this safe and enclosed?
No
Are the outdoor areas well lit (for evening activities)?
N/A
Do you have a soft play area?
N/A
Do you have a sensory room or area?
N/A
Do you have an induction loop and / or radio mikes?
N/A
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