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More About The Organisation
Healthwatch is the official framework through which local people can have their say about health and social care services.
The work of Healthwatch breaks down into the following main strands:
•Healthwatch actively consults with, and listens to what local people think about local health and social care services;
•Healthwatch supports volunteers to conduct ‘Enter and View’s of health facilities;
•Healthwatch creates clear and timely information about what is working well and what needs to change, to enable stakeholders to make necessary changes.
Healthwatch Bath and North East Somerset (B&NES) has a statutory place on the health and wellbeing board, sharing evidence and feedback on what people think about their health and social care services to ensure that these services meet the needs of and are shaped by local communities.
Healthwatch works on behalf of the whole of the community – children, young people and adults and needs people to tell it what’s going on in the health and social care services in their area. Healthwatch can tell services about patient experiences of care and hold them to account; it can also enter and view services such as care homes and hospitals, observe what is happening and report back to commissioners.
People can feel excluded from services and we know that access to services and treatment is not always equal to all, so Healthwatch also has a signposting function to navigate the health and social care system. Healthwatch B&NES is independent, transparent and accountable and powerful, with the strength of the law and the national influence of Healthwatch England behind it.