Organisation Contact Details

Organisation/Group Name
Energy at Home
Telephone

Categories

Categories
Parenting & Family Support Keeping Safe Advice & Support - General Community & Living Health and Well Being Money Matters

More About The Organisation

Organisation Details

About Us

Bath & North East Somerset Council's Energy at Home Scheme provides free, expert advice on all things energy related such as; how to get a better deal on your energy bills; what to do if you are in fuel debt; which energy saving measures (e.g. insulation, heating improvements or renewable energy technologies) may be appropriate for your home; and which grants you may be eligible for.
If you want a quote for any energy saving measures, you can be referred for a free survey.

Type of Organisation
Council led scheme

Opening Times

Are you open during term time?
Are you open during school holidays?
Opening Times
MondayFrom 09.00To 18.00
TuesdayFrom 09.00To 18.00
WednesdayFrom 09.00To 18.00
ThursdayFrom 09.00To 18.00
FridayFrom 09.00To 18.00
SaturdayCLOSED
SundayCLOSED

Your Service

Comments

This is a free telephone based advice service. Any resident in Bath & north East Somerset can access this service.

If referral then by whom? For example, Social Worker, School, Doctor, Self-referral?

There is no need for a referral to access the service, but if you do want to refer a client you can do this over the phone, by email, or via the website.

Waiting Lists

Do you have a waiting list?
Irrelevant

Costs

Costs

There are no up-front costs. There are only costs if the customer decides to have insulation or heating improvements installed which aren't fully covered by a grant.

Areas Serviced

If No - what areas you do welcome them from?

Currently Bath & North East Somerset only as other areas have their own schemes.

Do you welcome people using your service from Bath and North East Somerset?
If Yes, do you welcome people from all areas of Bath and North East Somerset using your service?
If No - what areas you do welcome them from?

Currently Bath & North East Somerset only as other areas have their own schemes.

Who can use your service

Who can use your service?

Any resident in Bath & North East Somerset can access the service.

Policies and written documents

Have Policy
Complaints procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement

Accessibility

Is your organisation close to public transport?
N/A
Is there a car park nearby?
N/A
Is there accessible parking on site?
N/A
Is there a pedestrian route?
N/A
Are doors 900mm or more wide, with flat thresholds?
N/A
Do you have external ramps?
N/A
Do you have a lobby / porch area?
N/A
Are there interior automatic doors?
N/A
Are there wide unobstructed corridors (minimum 1200mm)?
N/A
Do you have a lift for wheelchair users?
N/A
Do you have internal ramps?
N/A
Do you have internal steps?
N/A
Do you have a visual / flashing fire alarm?
N/A
Do you have accessible toilets?
N/A
Do you have an accessible changing room with a changing bed and a hoist?
N/A
Do you have a quiet room or a quiet area?
N/A
Do you have an outdoors play area?
N/A
Are the outdoor areas well lit (for evening activities)?
N/A
Do you have a soft play area?
N/A
Do you have a sensory room or area?
N/A
Do you have an induction loop and / or radio mikes?
N/A
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