Organisation Contact Details

Organisation/Group Name
Avon and Somerset Young Victims' Service
Telephone
Contact Person
Duty Officer

Address

Address 1
Central Chambers
Address 2
24-26 Walliscote Road
Town
Weston-super-Mare
Postcode
BS23 1UP

Categories

Categories
Keeping Safe Advice & Support - General Health and Well Being

More About The Organisation

Organisation Details

About Us

The Avon and Somerset Young Victims' Service exists to support children and young people (aged 5- 18 and up to 25 for those with additional learning needs) affected by crime and anti-social behaviour or domestic abuse within the Avon and Somerset area (Bath and North East Somerset, Bristol, North Somerset, South Gloucestershire, Somerset). You do not need to have reported the matter to the Police, but we can help you to do so if you want to. You do not need to come to us, we can travel to meet you at your convenience , this could be at home, school/college, community venue.

Type of Organisation
Local Authority run, funded by Police and Crime Commissioner

Opening Times

Are you open during term time?
Are you open during school holidays?
Opening Times
MondayFrom 09:00To 17:00Answerphone out of hours
TuesdayFrom 09:00To 17:00Answerphone out of hours
WednesdayFrom 09:00To 17:00Answerphone out of hours
ThursdayFrom 09:00To 17:00Answerphone out of hours
FridayFrom 09:00To 16:30Answerphone out of hours
SaturdayAnswerphone out of hours
SundayAnswerphone out of hours

Your Service

How do people access your service?
They need a referral
Comments

Contact the Service by phone (01275 88 44 88), email (help@youngvictims.org.uk) or via the website (www.youngvictims.org.uk). Young people can self refer, or be referred by parents/carers or by other professionals. Even if a young person has not reported a crime to the police, they can still access the service. This might be some time after the incident has happened.

If referral then by whom? For example, Social Worker, School, Doctor, Self-referral?

Anyone may refer and young people may refer themselves.

Waiting Lists

Do you have a waiting list?
No

Costs

Are there any costs to the user for your service?
Costs

The service is free of charge.

Areas Serviced

Do you welcome people using your service from the Bristol area?
If Yes, do you welcome people from all areas of Bristol using your service?
Do you welcome people using your service from Bath and North East Somerset?
If Yes, do you welcome people from all areas of Bath and North East Somerset using your service?
Do you welcome people using your service from the South Gloucestershire area?
If Yes, do you welcome people from all areas of South Gloucestershire using your service?

Who can use your service

Age of Users
From 5 To 25
Who can use your service?

We can work with children and young people from age 5 to 18 and up to 25 if there are additional needs. If you need help call for advice.

Are there restrictions on who can use this service?

No

Policies and written documents

Have Policy
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement Have written document
Have Written Document
Child protection policy Equality of opportunity procedure and monitoring arrangements Complaints procedure Disciplinary and Grievance procedure Quality Assurance/Management System Health and Safety Policy/Statement Data Protection/Confidentiality Statement

Accessibility

Is your organisation close to public transport?
N/A
Is there a car park nearby?
N/A
Is there accessible parking on site?
N/A
Is there a pedestrian route?
N/A
Are doors 900mm or more wide, with flat thresholds?
N/A
Do you have external ramps?
N/A
Do you have a lobby / porch area?
N/A
Are there interior automatic doors?
N/A
Are there wide unobstructed corridors (minimum 1200mm)?
N/A
Do you have a lift for wheelchair users?
N/A
Do you have internal ramps?
N/A
Do you have internal steps?
N/A
Do you have a visual / flashing fire alarm?
N/A
Do you have accessible toilets?
N/A
Do you have an accessible changing room with a changing bed and a hoist?
N/A
Do you have a quiet room or a quiet area?
N/A
Do you have an outdoors play area?
N/A
Are the outdoor areas well lit (for evening activities)?
N/A
Do you have a soft play area?
N/A
Do you have a sensory room or area?
N/A
Do you have an induction loop and / or radio mikes?
N/A
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