Bath & NE Somerset Council's privacy policy is to respect and protect the privacy of users of the BathNES Early Help App. This policy statement will assist you in making informed decisions when using the App.

Information We Collect

The BathNES Early Help App does not request or collect any personal information and no data is collated that can identify an individual. No location information is captured and the App does not set any 'cookies', which are small files regularly used by web sites to track user behaviour.

The number of total downloads of the App and the number of Apps in active use are regularly logged and used by our team to measure effectiveness.

Aggregate information about all App users is collected, including the devices being used to download and install the App, what operating systems are being used and the content and sections being viewed by App users. This information is used to continually improve the App and optimise content within the App.

Information for Providers

Some information about App usage is made available for service providers. As well as giving useful statistics this helps ensure data within the App is accurate and up to date to the benefit of all users of the App. None of the information supplied to providers identifies individual users of the App.


We will not publish, give, sell or rent any information regarding usage of the BathNES Early Help App. However, we reserve the right to disclose usage information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Bath & NE Somerset Council's rights or property, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose usage information when we believe in good faith that the law requires it.

Links to other pages

You should be aware that when you are using the BathNES Early Help App, you could be directed to web sites that are beyond our control. There are links to web sites from the BathNES Early Help App that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. The privacy policies of these other sites may significantly differ from that of ours. We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.

Instructions for Providers

If you are unhappy or need to re word information about your organisation, services or events you can do this at the 1 Big Database web site, using your login.

Agreement to Usage

By using the App, you signify your assent to the BathNES Early Help App Privacy Policy. If you do not agree to this policy, please do not use the BathNES Early Help App. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check this page periodically for any changes. Your continued use of the App following the posting of changes to these terms will mean you accept those changes.

The Data Controller

Bath & NE Somerset Council, Civic Centre, Market Walk, Keynsham, BS31 1FS